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Case Study

How Do Workforce Solutions

Drive Operational Excellence?

Customizable workforce solutions enable operational excellence by aligning talent strategies with business needs, streamlining processes, and supporting rapid scalability.

  • Business Process Outsourcing

  • Total Talent Management

  • Recruitment Process Outsourcing

  • IS Accelerator

Key
Results

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Hires in IT and service center roles were achieved within the first 90 days of launch
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Departments simultaneously benefited from the streamlined outsourcing partnership
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IntelliSource became the sole partner after providing the same service execution of 7 previous vendors

Summary

At the heart of our comprehensive outsourcing solution is a keen understanding of the customer’s unique business needs, timeline, and expectations. Faced with the complexity of managing seven separate vendors for various operational components, the customer required a cohesive outsourcing strategy. IntelliSource crafted a holistic approach to outsourcing, enhancing efficiency and accountability across the board.

Industry

Financial Institution

Challenge

A rapidly expanding national outsourcing company, collaborating with major lending organizations, faced a critical challenge. They needed to hire and train highly specialized candidates with deep expertise in the mortgage industry, including refinancing mortgages, appraisals, IT, call center/customer service representatives, and collection services. Lacking a robust hiring process, they turned to IntelliSource for a streamlined, cost-effective solution to source and secure a substantial volume of qualified employees swiftly.

Impact

IntelliSource supported the customer’s growth by enhancing location infrastructure and attracting top-tier talent.

Approach

Expert HR Consultation

Our elite team of HR consultants immersed themselves in the company’s culture, procedures, and expectations, integrating these insights into a tailored onboarding process.

Real-Time Analytics

We implemented customized reporting metrics and dashboard management, providing real-time projections of hiring expectations and performance progress.

Continuous Performance Optimization

Performance was rigorously monitored and recalibrated on a daily, weekly, monthly, and quarterly basis. Real-time hiring and tracking metrics ensured partners stayed informed of key performance indicators, driving continuous improvement.

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