In Action

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Case Study

Driving Operational Excellence
+ Customizable Workforce Solution

Proved to be a key collaboration as an established institution looked to expand operations and locations while consolidating vendors to one partner that could handle all outsourcing operations.

  • Business Process Outsourcing
  • Total Talent Management

  • Recruitment Process Outsourcing

  • IS Accelerator

Key
Results

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Hires in IT and service center roles were achieved within the first 90 days of launch
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Departments simultaneously benefited from the streamlined outsourcing partnership
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IntelliSource became the sole partner after providing the same service execution of 7 previous vendors

Summary

At the heart of our comprehensive outsourcing solution is a keen understanding of the customer’s unique business needs, timeline, and expectations. Faced with the complexity of managing seven separate vendors for various operational components, the customer required a cohesive outsourcing strategy. IntelliSource crafted a holistic approach to outsourcing, enhancing efficiency and accountability across the board.

Industry

Financial Institution

Challenge

A rapidly expanding national outsourcing company, collaborating with major lending organizations, faced a critical challenge. They needed to hire and train highly specialized candidates with deep expertise in the mortgage industry, including refinancing mortgages, appraisals, IT, call center/customer service representatives, and collection services. Lacking a robust hiring process, they turned to IntelliSource for a streamlined, cost-effective solution to source and secure a substantial volume of qualified employees swiftly.

Impact

IntelliSource supported the customer’s growth by enhancing location infrastructure and attracting top-tier talent.

Approach

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