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Case Study

How Does a Pilot Program Accelerate Tech Ramp-Up?

Optimizing the workforce is a powerful way to elevate customer experience, unlocking efficiencies that improve service quality and streamline operations.

  • Business Process Outsourcing
  • Total Talent Management
  • Recruitment Process Outsourcing
  • IS Accelerator

Key Results

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Applicants within the first 45 days of the partnership creating a strong top of the funnel
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Screens were conducted utilizing the customer’s specific guidelines and assessment criteria
0%
Of the top candidates were submitted for in-person interviews with the customer team
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Offers were delivered in under 45 days in the pilot program and across multiple states

Summary

We delivered a tailored recruitment solution leveraging our deep RPO expertise to meet the company’s hiring needs. By implementing a marketing-first sourcing approach, we engaged passive candidates in key markets with customized outreach. Our people-focused model blended national-scale sophistication with a high-touch, candidate-centric experience. A dedicated recruiting team ensured operational excellence and alignment with the client’s standards. Through ongoing customer calibration, we collaborated with stakeholders to review metrics and adjust strategies, consistently exceeding hiring expectations and attracting top talent aligned with business goals.

Industry

Media / Telecommunications

Challenge

As unemployment rates fall, a Fortune 100 customer struggled to hire enough Installation and Service Technicians to meet rising demand. Their ideal candidates needed strong technical skills and excellent customer service. To address this challenge, they partnered with IntelliSource for a pilot program to source specialized candidates across several states in their Western Division of Service.

Impact

The client extended their partnership with IntelliSource to hire service technicians across the US.

Approach

People Focused

Our RPO model combined the sophistication, technology, and scale of a national company with the high-touch, flexible approach and candidate-focused model of a regional outsourcing company.

Dedicated Team

Our recruiting team excels in high-volume operations while aligning with the client’s standards for a seamless candidate experience.

Customer Calibration

We regularly met with stakeholders to discuss metrics and create funnel forecasts, allowing teams to address concerns and adjust efforts to ensure IntelliSource exceeded hiring expectations.

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