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Case Study

Proven Outsourcing Experience
+ Scalable & Flexible Model

Our collaborative approach and commitment to excellence ensured a seamless transition, optimized operations, and significant business growth, demonstrating the power of a strategic partnership with IntelliSource.

  • Business Process Outsourcing

  • Total Talent Management

  • Recruitment Process Outsourcing

  • IS Accelerator

Key
Results

0days
IntelliSource successfully transitioned from the previous arrangement, setting up the new facilities without business disruption
0k+
Associates were recruited, trained, and managed
0%
Fill to forecast rate for the duration of the partnership exceeding hiring metrics and peak seasonal ramps

Summary

At IntelliSource, our holistic end-to-end outsourcing solutions are built on a deep understanding of each customer’s unique business context, timelines, and expectations. In this instance, the client had surpassed the capabilities of their current partner, necessitating the rapid establishment of two strategically positioned distribution centers to ensure efficient and timely delivery to their customers.

Industry

eCommerce

Challenge

Our client, while experiencing exponential growth, faced significant hurdles due to their lack of experience in logistics, fulfillment/distribution, and high-volume recruitment and management. Their reliance on a Third Party Logistics (3PL) partner was proving insufficient, costly and unable to scale with their increasing product volume demands. To sustain their growth trajectory, they required robust facilities—one on the West Coast and another centrally located to serve the Mid-West and East Coast regions.

Impact

Significant sales growth through strategic scaling and operational stability, the client achieved a remarkable net sales growth from $143 million to $1.2 billion, positioning themselves strongly in the market through successful acquisition strategies.

Approach

Agility to Support Hyper-Growth

Recognizing the urgency to scale operations swiftly, we devised a dynamic plan tailored to meet the client’s hyper-growth demands.

Talent Acquisition & Development

Our comprehensive strategy included recruiting and hiring top-tier talent, supported by a robust human resources framework, an advanced performance management system, and an integrated training program designed to ensure operational excellence.

Operational Excellence

By optimizing product workflow processes, enhancing space utilization, and ensuring inventory visibility and traceability, we maximized both performance and operational efficiency.

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