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Case Study

Seamless Fulfillment Center Launch + Proven Outsourcing Processes

Through a commitment to excellence and customer engagement, IntelliSource not only met but exceeded the customer’s expectations, ensuring a successful peak season and ongoing operational efficiency.

  • Business Process Outsourcing

  • Total Talent Management

  • Recruitment Process Outsourcing

  • IS Accelerator

Key
Results

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Candidate applications generated, surpassing aggressive hiring forecasts
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Employees hired from the previous vendor with zero productivity loss
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Top quality associates recruited, hired, and trained In less than 45 days

Summary

IntelliSource rose to the challenge with unparalleled agility and expertise. Understanding the critical timeline, IntelliSource swiftly sourced and secured facilities by mid-June, ensuring they were operational by August. Leveraging a robust strategy that blended people and process management, IntelliSource’s dedicated team orchestrated a flawless build-out and logistics plan, meeting the tight deadlines with precision.

Industry

eCommerce / Fulfillment / Distribution

Challenge

A Fortune 1000 eCommerce giant faced an unprecedented challenge with their impending Peak Season (August through December). The company needed a strategic partner to spearhead the rapid launch of two fulfillment and distribution centers while ensuring full staffing and seamless operations. Additionally, a sudden requirement emerged to transition staff augmentation vendors within a third facility without disrupting ongoing business activities.

Impact

Continuous partnership to support staff augmentation projects, seasonal ramps, and seamless transition.

Approach

Customer-Centric Alignment

Collaborated closely with the customer to align on business objectives, ensuring transparency and measurable outcomes throughout the process.

Brand-Centric Marketing

Crafted tailored marketing materials that adhered to brand standards, amplifying the customer’s brand identity and culture.

Multi-Channel Candidate Engagement

Deployed a multi-channel recruitment strategy to attract and onboard top talent efficiently, ensuring a smooth integration into the customer’s operations.

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