In Action

Where you can learn the industries we serve, view our case studies and current articles.

Case Study

Strong Implementation + Proven Outsourcing Processes

Allows ground-up opening of two fulfillment and distribution centers in 30 days with full staff and operations

  • Business Process Outsourcing

  • Total Talent Management

  • Recruitment Process Outsourcing

  • IS Accelerator

Key
Results

0+
People recruited, hired and trained in under 45 days
0+
Hires from previous vendor with no interuption in productivity
0
Compliancy rating on the follow up audit from the project work

Summary

A well known, Fortune 1000 eCommerce company was expanding rapidly due to the upcoming Peak Season (August through December). The were seeking a partner that could not only manage full start up operations for two separate distribution and fulfillment centers but also recruit the volume of candidates needed to fully staff the operations. An unexpected twist also provided the need to transition vendors within a third facility with no interruption in operations.

Industry

eCommerce / Fulfillment / Distribution

Challenge

The timeline on this project was fast. With peak season operations and volume driving the need for the facilities, they sourced and secured space in mid June needing to have the empty space operational by August. Knowing IntelliSource could handle the people and processes, their internal team worked feverishly to complete the build out and logistics plan.

Impact

IntelliSource continues to support the organization with seasonal ramps, special projects and periods of transition.  

Approach

Alignment

Through customer collaboration, we aligned on the overall business objectives and kept the customer abreast through transparency in our process and results.

Marketing First

Our industry-leading candidate marketing team developed marketing materials that met their brand quality while enhancing the customer brand and culture.

Positive Candidate Experience

While our customer team focused on setting the candidates first day up for success, we engaged them through a multi-channel approach including phone calls, email and text messaging.

Want more?

Connect with our BPO experts for specific industry or custom solution case studies that better fit your needs.

Ready to move forward?