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Case Study

Installation and Service Tech Ramp
+ Pilot Program Success

In under 45 days, IntelliSource successfully sourced and hired Installation and Service Technicians for a Fortune 100 company, leading to a national partnership.

  • Business Process Outsourcing
  • Total Talent Management
  • Recruitment Process Outsourcing

  • IS Accelerator

Key
Results

0
Applicants within the first 45 days of the partnership creating a strong top of the funnel
0
Screens were conducted utilizing the customer’s specific guidelines and assessment criteria
0%
Of the top candidates were submitted for in-person interviews with the customer team
0
Offers were delivered in under 45 days in the pilot program and across multiple states

Summary

We provided a tailored recruitment solution to meet the company’s hiring needs leveraging our extensive expertise in Recruitment Process Outsourcing (RPO). By implementing a marketing-first approach to sourcing, we created customized strategies designed to effectively reach and engage passive candidates in key markets. This ensured we attracted high-quality talent aligned with their business objectives.

Industry

Media / Telecommunications

Challenge

As unemployment rates fall, a Fortune 100 customer struggled to hire enough Installation and Service Technicians to meet rising demand. Their ideal candidates needed strong technical skills and excellent customer service. To address this challenge, they partnered with IntelliSource for a pilot program to source specialized candidates across several states in their Western Division of Service.

Impact

The client extended their partnership nationwide with IntelliSource to hire service technicians across the US.

Approach

People Focused

Our RPO model combined the sophistication, technology, and scale of a national company with the high-touch, flexible approach and candidate-focused model of a regional outsourcing company.

Dedicated Team

Our recruiting team excels in high-volume operations while aligning with the client’s standards for a seamless candidate experience.

Customer Calibration

We regularly met with stakeholders to discuss metrics and create funnel forecasts, allowing teams to address concerns and adjust efforts to ensure IntelliSource exceeded hiring expectations.

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