With hiring budgets frozen and rising demand, IntelliSource delivered a fully outsourced maintenance program, allowing the client time to focus on growth and innovation.

Recognized for its excellence in sourcing technical talent and reimagining workforce programs, IntelliSource was brought in by internal champions to design and execute a fully outsourced and end-to-end preventative maintenance solution. The program was tailored to deliver rapid impact without increasing the company’s full-time headcount. IntelliSource rapidly deployed a fully managed team, alleviating pressure on senior FSEs and restoring SLA compliance. The client gained a scalable, cost-effective solution that preserved service quality and supported long-term growth.

A global biological science and laboratory company faced mounting pressure to meet Service Level Agreements (SLAs) for preventative maintenance on its proprietary, high-end equipment across a national customer base. Senior Field Engineers were consumed with complex diagnostics and advanced troubleshooting, leaving routine service requests delayed. Budget constraints ruled out expanding the internal team, creating a critical service gap that risked customer satisfaction and operational efficiency.