Through the partnership with IntelliSource, the client swiftly shifted their underperforming customer contact center into a high-performing unit, consistently surpassing annual targets.

IntelliSource partnered with the client to deliver a transformative end-to-end Business Process Outsourcing (BPO) solution. Our objective was to revitalize an underperforming call center, ensuring it met and exceeded key performance metrics while enhancing the interpersonal skills of the team to improve customer engagement.

We devised a seamless, on-site management strategy that was fully integrated with the client’s culture and long-term business objectives. This comprehensive approach ensured a unified vision and consistent execution across all levels.

Our client faced significant challenges with high employee attrition and short tenure within their division. The Corporate HR and Talent Acquisition teams were misaligned, recruiting candidates that did not fit the ideal profile. Additionally, the internal sales team suffered from poor interpersonal communication skills and lacked industry-specific training, impeding successful sales performance.