The Power of Attention & Mindfulness

Have you ever had your attention taken from accomplishing a task you deemed important? Distractions are everywhere but how do you respond and complete your goals? You can accomplish anything by controlling your attention rather than your time!

10 Tips for Developing Management in Call Centers

Implementing and managing employees within a call center environment can feel like a daunting task to first time managers and supervisors. To help make new supervisors and managers as successful as possible, we have developed our top 10 best practices to help you build your skills in your role within leadership and call center environments.

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