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Case Study

Transforming Business Operations
+ Cutting-Edge Strategies

By integrating data-driven insights and leveraging dynamic market strategies, IntelliSource ensured an agile response to evolving customer needs.

  • Business Process Outsourcing

  • Total Talent Management

  • Recruitment Process Outsourcing

  • IS Accelerator

Key
Results

0k+
In new businesses secured by IntelliSource from previously unsupported businesses, demonstrating our capability to expand the client’s market reach
0M
Renewals booked by the IntelliSource outsourced team, showcasing our ability to sustain and grow the existing customer base

Summary

IntelliSource leveraged its extensive experience and proven strategies to efficiently deploy a dedicated sales team, ensuring seamless management of the renewal business while simultaneously driving new customer acquisition. This strategic intervention allowed the company’s field personnel to focus on business growth without being bogged down by renewal management.

Industry

Bio Science and Technology

Challenge

An international, Fortune 500 test and measurement company faced a significant transition in their call center operations. To drive growth, they needed to pivot their sales channel towards acquiring new business while maintaining their existing renewal support business. This dual focus risked compromising their renewal sales performance. Recognizing this potential pitfall, the company engaged IntelliSource for their expert managed services.

Impact

Sustained growth – the collaboration with IntelliSource resulted in a consistent increase in new business sales dollars and a significant boost in funnel activity for the renewal program.

Approach

Harnessing Sales Management Expertise

IntelliSource swiftly assembled a highly skilled sales team, perfectly aligned with the client’s business objectives. This alignment ensured a cohesive approach to both renewal and new business sales.

Comprehensive Sales Training

Sales agents were meticulously trained to understand the intricate details of the partner’s business, fostering effective collaboration with field teams to implement best practices.

Focused Partner Renewals & Upselling

Agents concentrated on managing partner renewals while proactively exploring upselling opportunities, supported by comprehensive field assistance.

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